Returns Policy

Returns Policy

*Please note we do not accept online returns in store*

  • You have the right to cancel this contract within 14 days without giving any reason.
  • The cancellation period will expire (null & void) after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
  • To exercise the right to cancel, you must inform us of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post, or an e-mail).
  • To meet the 14 day cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  • Shoes must be tried on indoors.
  • Items must have all Rosie's Closet tags fully attached to garment.
  • Items must be unworn and unwashed.
  • Pierced jewellery, underwear garments or swimwear cannot be returned for health and hygiene reasons.
  • Please obtain a copy of proof of postage just in case your order is lost on the way back to Rosie's Closet head office. Failure to do so may result in us not being able to process your return.
  • A refund will be made by the original method of payment.
  • If the product received by you is damaged or faulty you should let us know immediately and we will ensure you receive all your rights under the law.
  • The full purchase price (original shipping fee excluded) will be refunded once the above criteria has been met and it passes inspection from our online returns team.

*Please note we do not accept online returns in store*

How To Return

1 - Email us - info@rosiescloset.uk, and let us know that you are returning your item(s) with your order number.
2- Post to the following address -
Rosie's Closet
PO BOX 221
Newry
BT35 5DP

*Please note we do not accept online returns in store*

*Please note returns can take up to 14 working days to be processed and refunds can take 3-5 working days to appear in your account.

For more information email info@rosiescloset.uk.

 

Shipments and Delivery

We use DPD couriers for Republic Of Ireland (ROI) and Northern Ireland (UK) deliveries.

We offer next working day delivery within Ireland (ROI & N.I) on orders placed before 12noon,

2 working days delivery to the UK Mainland.

Deliveries must be signed for so we can ensure you have received your parcel.

Shipping Costs

Ireland £8.50 (Next working day Delivery)
Northern Ireland £5.00 (Next working day delivery)
UK Mainland £8.50 (2 working days)
Europe £25 (3-5 working days)
Rest of world £30 (3-5 working days)
Australia £26.50 (3-5 working days)
New Zealand£28.50 (3-5 working days)

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